Privacy Policy

1. Introduction

This Privacy Policy describes clearly and transparently how we collect, use, and protect the personal information of users who access the Soulmate Story website. The service offered here is a 100% digital experience of symbolic and inspirational nature.

By continuing to use our page, you acknowledge that you have read, understood, and agreed to the practices set out in this Policy.

2. Data Collected

We collect two types of information:

Information provided directly by the user, such as name, date of birth, gender, place of birth, and e-mail address (necessary to personalize the Soulmate Story experience and deliver the digital content).

Browsing data, such as IP address, browser type, device used, pages visited, duration of visit, and cookies or similar technologies.

3. Purpose of Data Use

The data collected is used exclusively for:

Preparing and delivering the personalized Soulmate Story digital content.

Sending communications related to updates, order confirmations, or customer support.

Improving user experience and website functionality through analytics.

Complying with legal and regulatory obligations.

We do not use your data for unrelated third-party promotions.

4. Legal Basis for Processing

The processing of personal data is based on:

User consent, which can be revoked at any time.

Contractual necessity, in order to provide the requested digital service.

Compliance with legal obligations, where applicable.

5. Use of Cookies and Tracking Technologies

We use cookies to:

Ensure the basic functionality of the page (functional cookies).

Analyze traffic and browsing behavior (analytical cookies).

Improve advertising performance, always respecting user preferences (marketing cookies).

You may manage or disable cookies directly from your browser.

6. Data Sharing

Your personal data may be shared only with:

Service providers (such as hosting platforms, analytics tools, and e-mail delivery systems) strictly under confidentiality and security requirements.

Competent authorities, when legally required.

We do not sell or rent your data to third parties.

7. Data Security

We apply strict technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. This includes encryption, HTTPS, and limited access to authorized personnel only.

8. User Rights

You have the right to:

Access your personal data.

Request correction of inaccurate or outdated information.

Request deletion of your data (except where retention is legally required).

Revoke consent for data processing at any time.

To exercise these rights, please contact us at: support@soulmatestory.com.

9. Policy Updates

This Privacy Policy may be updated periodically to reflect legal, technical, or service-related adjustments. Any significant changes will be highlighted on this page to ensure transparency.

10. Contact us

For questions, requests, or complaints related to this Privacy Policy, please write to us at support@soulmatestory.com.

By using this website, you confirm that you have read, understood, and agreed to this Privacy Policy.