Refund Policy

1. Eligibility and Timeframe

All purchases of the Soulmate Story digital experience made directly through our official website are covered by a 60‑day satisfaction guarantee.

You may request a full refund within 60 calendar days of your purchase date.

2. Nature of the Product

As the Soulmate Story is a digital good delivered via e‑mail, there is no need to return any physical items. Refunds apply solely to purchases of the digital service.

3. How to Request a Refund

To request a refund, please contact our support team within 60 days of purchase through:

Email: support@soulmatestory.com

Please include your order ID or the e‑mail address used at the time of purchase so we can locate your order.

4. Refund Process and Timing

Once your refund request is received and verified, we will initiate a refund to your original payment method.

Processing time may vary depending on your payment provider, but refunds are typically completed within 3–5 business days after our confirmation.

5. Exclusions

Refunds are only available for purchases completed via our official website.

Promotional bonuses or free gifts (if any) that accompany the product are not refundable.

After 60 days from the date of purchase, refunds will no longer be available.

6. Customer Support

For any questions or assistance with your refund, please contact us at:

Email: support@soulmatestory.com