Terms of Use

1. Acceptance of Terms

By accessing or using this website (Soulmate Story), you agree to these Terms of Use. If you do not agree, please discontinue access or use of the site.

2. About This Website

This website offers personalized digital content services of a symbolic and inspirational nature, known as the “Soulmate Story.” Purchases are processed securely through authorized payment processors. All content is delivered digitally by e‑mail.

3. Eligibility and Intended Use

This website and its services are intended for adult users (18+) only. All content provided is symbolic, recreational, and for entertainment and personal inspiration purposes only. It is not intended to provide professional, medical, legal, or financial advice.

4. Purchases, Payments, and Guarantee

Payments are processed through our authorized and secure third‑party payment platforms.

As this is a digital product, delivery is immediate via e‑mail (after order confirmation).

We provide a 60‑day satisfaction guarantee as described on our Refund Policy page. If you are not satisfied, you may request a refund within this period.

5. Refunds

Refunds are governed by our Refund Policy, which forms part of these Terms. Please review it for detailed conditions, eligibility, and instructions.

6. Intellectual Property

All materials on this website — including texts, images, designs, graphics, and layouts — are owned by or licensed to us and protected under intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without prior written permission.

7. Acceptable Use

You agree not to misuse the website. This includes prohibitions against: attempting unauthorized access, spreading malware, scraping data, engaging in fraudulent or unlawful activities, or infringing third‑party rights.

8. Third‑Party Links

The site may contain links to external sites. We are not responsible for the content, policies, or practices of third parties. We encourage reviewing their own terms and privacy policies.

9. Privacy and Cookies

Your personal data is handled according to our [Privacy Policy]. We use cookies and similar technologies to improve navigation, personalize the experience, and support analytics and advertising, in compliance with GDPR/LGPD.

10. Disclaimers and Limitation of Liability

The service and content are provided "as is" and "as available". The Soulmate Story experience is symbolic and entertainment‑oriented only. No specific outcomes are guaranteed. To the fullest extent permitted by law, we disclaim liability for indirect, incidental, or consequential damages arising from your use of the website or the digital content.

11. Indemnification

You agree to indemnify and hold harmless our company, its employees, partners, and service providers from any claims or damages resulting from your misuse of the site or violation of these Terms.

12. Modifications

We may update or modify these Terms from time to time. Updates will be indicated with a "Last updated" date. Continued use of the site after updates implies acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the applicable consumer protection and digital commerce laws in your jurisdiction. Disputes shall be resolved by the competent courts of your country of residence, unless otherwise provided by mandatory law.

14. Contact

For questions about these Terms, please reach out to us:

Email: support@soulmatestory.com